Privacy Policy
This Privacy Notice from Inmigreat LLC (“we”, “our”) describes how and why we may access, collect, store, use and/or share (“process”) your personal information when you use our services (“Services”), including when you:
- Visit our website at https://www.inmigreat.com.
- Download and use our mobile app (Inmigreat Case Tracker).
- Interact with us through other related channels.
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you have questions, contact us at support@inmigreat.com.
Summary of key points
What personal information do we process? When you visit, use or navigate our Services we may process personal information depending on how you interact with us.
Do we process sensitive personal information? Yes. We process immigration case identifiers, including USCIS receipt numbers, which USCIS considers Personally Identifiable Information (PII). We treat them as such and protect them as described in sections 3 and 5.
Do we receive information from third parties? Yes. We receive case status information from USCIS public case status systems.
How do we process your information? We process it to provide, improve and administer our Services, communicate with you, prevent fraud, and comply with the law.
How do we keep your information safe? We have appropriate organizational and technical processes and procedures in place to protect your personal information, including encryption at rest and in transit and restricted access.
1. What information do we collect?
Personal information you disclose to us
We collect personal information that you voluntarily provide when you register on the Services and when you add a case to track. The information may include:
- Email addresses.
- Usernames.
- Names.
- USCIS receipt numbers (for example, the number shown on your Form I-797).
- Immigration court (EOIR) case numbers and Alien Registration Numbers (A-numbers), when you choose to add them.
- Case details you enter, such as the application type or category, filing date, applicant nationality, ZIP code, a nickname to identify the case, and any notes you write.
Payment data. All payment data is handled and stored by Apple Pay and Google Pay.
Information we receive from USCIS
When we query a receipt number, USCIS public systems return information about that case, such as its current status, the date of that status, the corresponding form, and the service center. We store that response alongside the receipt number so we can show you the status and its history of changes.
2. How do we process your information?
We process your personal information for several reasons, including:
- Facilitating account creation and authentication.
- Querying and displaying the status of the cases you add.
- Notifying you when your case status changes.
- Delivering and facilitating the delivery of services to the user.
- Responding to user inquiries and providing support.
- Sending administrative information.
- Evaluating and improving our Services.
3. USCIS receipt numbers
USCIS considers receipt numbers to be Personally Identifiable Information (PII). We treat them as such. This section summarizes what we use them for, how we store them, and how we protect them.
What we use them for
We use the receipt number for one purpose: to query case status. When you add a case to the app, we transmit the receipt number to USCIS public case status systems to retrieve the status of that case, and we display the result in the app. We repeat that query periodically so we can notify you when the status changes and show you how your case has progressed over time.
We do not use receipt numbers for advertising or commercial profiling. We do not sell them, rent them, or share them with advertisers, data brokers, or ad networks.
How we access USCIS
We retrieve case status through the official USCIS Case Status API, which we consume as a registered developer of the USCIS Developer Portal (the USCIS Torch API program). Our requests are authenticated with OAuth 2.0 client credentials issued to Inmigreat LLC, and we operate within the Terms of Use and the request quotas that USCIS establishes for that API. Our credentials are used only by our own systems and are never shared, as those Terms require.
We do not scrape the USCIS website, we do not use any individual's USCIS online account to obtain status, and we do not attempt to circumvent any technical, authentication, or access control on USCIS systems. Inmigreat is an independent consumer of an API that USCIS makes available to developers. We are not affiliated with USCIS, we are not endorsed by USCIS, and we do not act on its behalf.
How we store them
We store the receipt number together with the status information USCIS returns, so that we do not have to ask you for it again and can show you your case history. The information is stored in a managed database, hosted on Amazon Web Services in the United States, that is encrypted at rest using keys managed with AWS Key Management Service (KMS) and is not reachable from the public internet. Backups are encrypted as well.
Data transmitted between the app, our servers, and USCIS systems travels over encrypted connections (HTTPS/TLS).
Who can access them
Access is limited to authorized personnel who need it to operate the service, handle support requests, and meet legal obligations. We do not grant third parties access to receipt numbers for commercial purposes. We may disclose them where required by law, for example in response to a court order or a valid request from an authority.
Your choices
Adding a receipt number is optional and up to you. You can remove a case from your account at any time from the app, and you can request deletion of the associated data by writing to support@inmigreat.com. See section 6 on retention.
4. Do we offer AI-powered products?
As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies. These tools are designed to enhance your experience and provide you with innovative solutions.
5. How do we keep your information safe?
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of the personal information we process. These include:
- Encryption of the database at rest using keys managed with AWS KMS, including backups.
- Encryption in transit (HTTPS/TLS) for communication between the app, our servers, and USCIS systems.
- A database hosted on a private network, with no access from the public internet.
- Access restricted to authorized personnel, with individual authentication and logging of administrative access.
No system is completely secure. Although we work to protect your information, we cannot guarantee that an unauthorized third party will never defeat our safeguards.
6. How long do we keep your information?
We keep your account information for as long as your account is active. We keep receipt numbers and the associated status information for as long as the case remains linked to your account, so we can show you the current status and the history of changes.
When you remove a case or delete your account, we remove the link between that case and your profile, so it is no longer associated with you or shown in the app. If you would also like us to delete the underlying records associated with your case, you can request it at support@inmigreat.com and we will honor the request. We may retain limited records where the law requires it or to prevent fraud and abuse.
7. How can you delete your account?
If you wish to delete your account, you can do so directly from the app. Go to your account profile and select the Delete account option. This will delete your account and the data associated with it as described in section 6.
If you prefer, you can also request deletion by contacting us directly:
- Email: support@inmigreat.com
- Phone: 786-967-1297
8. How can you contact us about this notice?
Inmigreat LLC
Miami, FL, United States
Phone: 786-967-1297
Email: support@inmigreat.com